Describe the task, decision or situation in general terms. You do not need a policy number.
“What are the late penalties for assessments?”
How to check a policy answer
Policy Compass helps you find an answer in saved approved policy sources. It may ask for clarification or say that the evidence is insufficient. Answers can miss relevant details, so check the cited passage and the current ANU record before relying on them.
Do not enter names, student or staff numbers, email addresses, health details or details that identify a particular case.
“What is the general policy process for an extension?”
Select “Show in policy” to see the exact passage with surrounding context. Open the authoritative ANU record before acting.
If several policy pathways could apply, choose the general option that best matches the policy topic. The service will not ask for personal case details.
A refusal means the indexed current policies did not establish a verified answer. Policy Compass does not fill gaps with general advice.
The message will explain whether the library is stale, unavailable, at its pilot limit, or failed verification. Use the official catalogue while the service is unavailable.